FAQs

RETURN POLICY

We accept returns for exchanges with no restocking fee, Sale items are final sale and can not be returned. You must request a return within 7-Days of receiving your package.

International orders cannot be returned unless we sent a damaged item or we sent the incorrect item.

Refunds are only eligible for items, if we sent the wrong item, or we sent a damaged item.

Keep in mind, refunds take 3 to 5 business days to process from date of receipt. Weekends are excluded.

CANCEL AN ORDER

If you need to cancel your order, please notify us via email, chat, or phone the same day the order was placed and during business hours. If you send your cancellation request the next day or too late, we will charge a 20% restocking fee since the items have been pulled by that time.

If your dress falls under a special order and you cancel late, you will be charged the appropriate restocking fee which varies from the original 20%.

WHAT ARE MY PAYMENT OPTIONS

We accept all common credit cards, Paypal and your standard Credit/Debit.

All product images available are on our website. We will not provide additional photographs if they are not already on the website.

HOW CAN I TRACK MY ORDER

ORDER TRACKING

Once your order has been processed, you will receive an email containing a tracking number that will let you know your order has been shipped

If you need to modify your order, please contact us within 1-hour of having placed your order.

IS YOUR WEBSITE SAFE AND SECURE

Yes - we run on Shopify just like other major sites.

DOES THE DRESS OUTLET HAVE A STORE

Our site primitiveus.com is online only. While we may open a store in the future, all of our dresses are available here on the website. Please feel free to call or send us a note with any product questions and we'll get back to you ASAP!